1. General Information

1.1 Company Identity

The travel company operates as a licensed and registered travel service provider in India. This ensures compliance with Indian laws and provides international clients with confidence in the company’s legitimacy.

1.2 Scope of Services

Services include comprehensive travel solutions such as:

• Planning and customization of travel itineraries.
• Organizing local transportation (e.g., cars, buses, trains, or flights).
• Securing accommodations in hotels, resorts, or homestays.
• Arranging guided tours, sightseeing excursions, and cultural experiences.
• Offering additional services like visa assistance or travel insurance guidance.

1.3 Acceptance of Terms

• Clients acknowledge their agreement to these terms by availing the company’s services.
• This serves as a contractual binding, ensuring accountability on both sides.

2. Booking and Payments

2.1 Booking Confirmation

• Bookings are secured upon receipt of a deposit specified during the initial communication.
• A confirmation email or official document will outline the agreed itinerary, payment schedule, and related details.

2.2 Payment Terms

• A deposit (e.g., 30-50% of the total cost) is mandatory to confirm the booking.
• Full payment must be completed within a specified period (e.g., 14–30 days) before the trip starts.
• Partial payment options may be available for trips planned well in advance, subject to terms.

2.3 Accepted Payment Methods

• To accommodate global clients, payment options include international bank transfers, major credit cards, and digital payment gateways (e.g., PayPal).
• Any associated bank or transaction fees are borne by the client.

2.4 Currency

• Payments are accepted in Indian Rupees (INR), US Dollars (USD), or other agreed currencies.
• Currency exchange fees and fluctuations are the responsibility of the client.

3.Cancellation and Refund Policy

3.1 Client-Initiated Cancellation

• Clients must cancel their booking in writing, specifying reasons and dates.
• Refunds depend on the timing of cancellation:
• E.g., Cancellations made 30+ days before departure may receive a 90% refund.
• Cancellations made within 7 days may result in partial or no refund

3.2 Company-Initiated Cancellation

• The company reserves the right to cancel trips due to emergencies, safety concerns, or force majeure events (natural calamities, pandemics, etc.).
• In such cases, the client will receive either:
• A full refund.
• An opportunity to reschedule or modify the itinerary.

3.3 Non-Refundable Components

• Costs related to third-party services such as flights, visas, and nonrefundable hotel bookings may not be recoverable.

4. Changes and Modifications

4.1 Client-Requested Changes

• Clients may request itinerary changes (e.g., rescheduling tours or upgrading accommodations).
• Changes are subject to availability and may incur additional fees.

4.2 Company-Requested Changes

• To ensure safety or accommodate unforeseen situations, the company may alter the itinerary (e.g., replacing an activity or hotel).
• Clients will be informed promptly and offered equivalent alternatives.